Refund and Cancellation Policy

Cancel any time. Payments are non-refundable except in the few cases below.

Last updated 2026-10-01 · Effective TODO: effective date (publish date)

Cancel any time

Cancel from Settings in Blue, or email TODO: support@<domain> from your sign-in address.
Cancellation stops the next renewal. Nothing more is charged.
You keep your plan until the end of the period you already paid for.
We confirm every cancellation by email within 1 business day.

Payments are non-refundable

Subscription payments and credit packs are non-refundable once you have used what they pay for. We refund only in the cases below.

When you get a refund

Unused first payment: ask within 7 days of your first payment for a plan (monthly or yearly). We refund it in full if the plan is essentially unused: no more than 10% of its premium credits and no more than 5% of the month's usage spent, and the daily limit never reached. Settings → Usage shows both. Once per person.
Unused credit pack: ask within 7 days of purchase, if none of its credits have been spent.
Charged by mistake: double charges, charges after you cancelled, or failed payments that still took money are refunded in full.
Long outage: if Blue is unavailable for more than 72 hours in a row, we give you account credit (extra days on your plan) or a prorated refund for the days affected. For example, 4 days down in a 30-day month is 4/30 of that month's price.
Where the law requires it.

When we don't refund

Renewals, monthly or yearly. Cancel before the renewal date to avoid the next charge.
A plan or pack you have used beyond the limits above, even if you cancel early.
The unused part of a month or year.
Plan credits, and credits you have already used.
Accounts closed for breaking our Terms of Service.

How refunds are paid

Email TODO: support@<domain> with your sign-in email and payment date. We reply within 2 business days.
Approved refunds are sent within 5–7 business days to the original payment method (UPI, card or bank account).
Your bank may take a few more days to show it.
After a refund, the plan or credits it paid for end.

Delivery

Blue is an online service. Your plan starts right after payment and you use it at your sign-in address. Nothing is shipped.

When you get a refund

Unused first payment: ask within 7 days of your first payment for a plan (monthly or yearly). We refund it in full if the plan is essentially unused: no more than 10% of its premium credits and no more than 5% of the month's usage spent, and the daily limit never reached. Settings → Usage shows both. Once per person.

Unused credit pack: ask within 7 days of purchase, if none of its credits have been spent.

Charged by mistake: double charges, charges after you cancelled, or failed payments that still took money are refunded in full.

Long outage: if Blue is unavailable for more than 72 hours in a row, we give you account credit (extra days on your plan) or a prorated refund for the days affected. For example, 4 days down in a 30-day month is 4/30 of that month's price.

Where the law requires it.

How refunds are paid

Email TODO: support@<domain> with your sign-in email and payment date. We reply within 2 business days.

Approved refunds are sent within 5–7 business days to the original payment method (UPI, card or bank account).

Your bank may take a few more days to show it.

After a refund, the plan or credits it paid for end.